FAQs

1. Will I receive an order confirmation?

Yes. Once you complete your purchase, we will send a confirmation email with your order details.

2. How can I track my order?

Once your item is shipped, you will receive an email with your tracking number so you can follow your parcel online. If you need help, email us at support@hesedine.com.

3. How long does shipping take?

Order processing takes 3–5 business days before shipment. Once your order is dispatched, the estimated delivery time is:

• UK: 5–8 business days
• USA: 10–15 business days
• Australia: 6–9 business days
• Canada: 8–15 business days
• Rest of world: 10–15 business days

Delivery can be delayed by holidays, customs, weather or carrier issues outside our control. See our Shipping Policy for details.

4. Will I be charged customs duties or taxes?

Depending on your destination, customs duties, taxes or fees may apply to your order. These are set by your local authorities and are the customer's responsibility. Please contact your local customs office for details.

5. Can I cancel my order or change my order information?

Please contact us as soon as possible at support@hesedine.com. Orders can only be changed or cancelled before they reach an advanced preparation status. See our Refund Policy for the cancellation window.

6. Can I change my billing address?

We are unable to edit the billing address once an order is placed. As long as the shipping address is correct, you will still receive your package.

7. Can I return an item or get a refund?

Please read our Refund Policy for eligibility, conditions and how to contact us. If your item arrives damaged, defective or incorrect, email us with your order number and photos.

8. How can I contact you?

Email support@hesedine.com. See also our Contact information.